We have decided to share the knowledge of our top sellers with you! We sought out our superstars and asked them a few key questions with the hopes it will help online selling newbies get things going for themselves. The first in our series is Jerry Cards, the one-stop shop that makes buying gift cards super easy (you don't even have to leave your house, or visit multiple websites to get your gift list covered). A great holiday pick right? Read on to see how this eCommerce success grew their business from the ground up.
First off, can you tell me about your business and what you offer?
We are Jerry Cards, http://www.jerrycards.com We offer instant worldwide delivery of US Gift Cards in digital form. The most popular item on
our website is US iTunes Gift Card, we have other US gift card like, PSN (PlayStation Network) Gift Card, Microsoft XBOX gift card, Google Play Gift Card, Nintendo eShop Card, Steam game card, Netflix, Hulu, Spotify Music Card and so on. We have some UK and Japan iTunes Gift Card also.
our website is US iTunes Gift Card, we have other US gift card like, PSN (PlayStation Network) Gift Card, Microsoft XBOX gift card, Google Play Gift Card, Nintendo eShop Card, Steam game card, Netflix, Hulu, Spotify Music Card and so on. We have some UK and Japan iTunes Gift Card also.
How long has Jerry Cards existed? What is the origin story?
It started on Octorber, 2009, as a tiny website (http://www.zhljerry.com) . I opened the website based on request from friends that they can get the gift cards instantly in email at the time they need them. The website grows quickly after that, friends tell friends. I gave the name Jerry Cards to the website and move to new domain http://www.jerrycards.com in 2010.
What makes your product unique?
1. All gift cards are from US local retail store, they are legitimate and genuine. (there are so many websites selling fake ones or cards from unknown sources)
2. Instant delivery upon payments, if you need a legitimate card in a hurry, we are the place to go.
3. Excellent customer service, any problem, we will solve it.
How do you market your business?
Mainly word-of-mouth, in Facebook friend or twitter. Once a customer has a good experience with us, he/she will tell his/her friends and family.
What is your strategy when using Facebook and Twitter? Do you use those channels primarily for customer service also?
I do not do too much on Facebook and twitter, just post something interesting, or related with Apple Product.
How has your sales/marketing strategy changed over time?
Not so much, it started as word-of-mouth and remain the same until today.
How did you go about designing and creating your site?
I designed it with one principle, simple. Most of the stuff in on the main page, just click and pay.
What do you think an online business has to do to stand out and be competitive?
Good customer service.
What has made your shop successful?
Good customer service.
What is the best advice you’ve received about running an online shop?
Good customer service.
How are you better in that area than your competitors? Was good customer service a key goal of yours when you started or has that evolved?
Good customer service: customers are always right. Any problem, we will solve it. Even sometimes it means we will lost in the transaction.
If I were planning to open an online shop, what would you tell me to do to prepare?
Unique and good customer service.
Get his point? Customer service trumps all.
Post a Comment