This is a guest post by Tom Mallet, an Australian freelance writer and journalist. He writes extensively in Australia, Canada, Europe, and the US. He’s published more than 500 articles about various topics, including Windows 8 and Business phone systems.

Business phone systems are a huge boom for business, not just in the ability to communicate better, VOIP-based communications are helping expand and create new industries. It is widely accepted the biggest growing sector of the IT industry in the USA is the VOIP and business application market. As with just about all internet technologies, the United States continues to lead the way. If just about everything else that has happened in the global IT market and ecology, the United States acts as a leading example, and other economies follow suit.

Sophisticated VOIP business phone systems have been commonly used in the market place for a number of years, while we are only starting to see their use in countries like Australia. There are a lot the economies of other countries can learn from what happens in the United States. Here is a look at the industries that have really grown from VOIP business phone systems, and the industries that have been made possible because of the growth of VOIP.

• Call Center

The call centre business has seen a huge growth in business because VOIP calling has removed the relevance of location. You are calling your mobile network provider regarding issues of your account in Australia, and you are actually speaking with a representative in India or the Philippines. Some may argue this has caused a loss of jobs in the more advanced economies, but there is little we can do to stop business finding the most economical way to provide a service. At the same time, the consumers in those advanced economies can get better services because those vendors can provide them much more cost-effectively.

• Online EducationOnline Education

Online education is a very fast growing business. Online English schools and other language schools that provide high quality services using video calling technologies are becoming extremely affordable for students and have created a whole range of jobs around for the world. The advantage of these types of jobs, they are available to anyone, no matter where they are. Online education is only possible because of VOIP technologies and business phone systems.

• Virtual Staff 

More small business owners see the benefit in using virtual staffing services. They are very cost effective and free the small business owner from the restrictions of having to employ people in the early periods of their business. Virtual staff are normally working in another country, such as, the Philippines, are highly trained and provide the support services to replace more expensive and cumbersome local employees. This is particularly true in countries like Australia, where the cost of employing someone is an extra 50% of the amount you are paying them.

• Freelancing 

Freelancing in so many areas of business has been made even more possible because of business phone systems. Your company may want to expand into a new region on the other side of the planet, and you can hire an agent in that location to get the job done. The areas of business that have grown and are able to penetrate new markets is limitless. You can communicate with anyone like they are in the same office as you.


Business phone systems based on VOIP have made many new businesses possible beyond greatly reducing the cost of communication for all businesses. Because the majority of systems are based on Windows, and Windows is the choice of operating system for the majority of business in the world, the soon-to-be-released Windows 8 operating system, and the exciting new features and functions it will supply, will bring even more integration of VOIP business phone systems to all of our IT services.

VOIP-based phone systems have done a lot more than make communications for business much more cost-effective they have actually made a whole lot more business possible.

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